|
Wednesday 14 March 2007
Telephone Scam ? You Decide
I just received a telephone call. This is how it went. Names have been changed to protect the innocent.
ME Capricorn. Good morning.
Caller Good Morning. Can I speak to Mrs Capricorn Please ?
ME You can speak to me.
Caller Are you Mr Capricorn?
ME Indeed I am.
Caller I'm from Virgin Media, and I'm just calling to see if the services you have are sufficient for your requirements. If you deal with the account I will talk with you.
ME Yes. How can I help you.
Caller OK. Can you tell me the password on your account ?
ME Indeed I can, but how do I know that you are who you say you are ?
Caller Because I've called you. !
ME What does that prove ?
Caller Well, when you first opened the account, for security and data protection purposes, you set up a password which allows access to your account.
ME Yes. I'm well aware of how passwords work. I use many of them.
Caller Ok. I'll leave your services as they are. Thank you. Bye
Well. He gave up very easy ! Too easy !! He's the only salesman I've ever come accross who failed to push his wares and who gave up without having taken 3 pints of my blood and a bigger order. He was very polite and very courteous. Just how you'd expect a scammer to be. Nothing at all like a pushy salesman.
I have 2 different phone numbers here. I'm waiting to see if he calls on the other number.
Will he ? Wont he ? I'll let you know if he does.
Capricorn
Monday 12 March 2007
No Refunds !!! How Dare They !!!
I purchased some software online at the beginning of the month from a well known American Marketer. $97 it cost me. It came with 2 support videos. The first was a 10 minute How to Install video. I encountered several problems in the first minutes, but persevered and managed to work around the queries and after 3 days managed to install the prog.
The 2nd video - How To Use The Prog - is 35 minutes long. Again several problems arose. Several tickets to support took days to be answered. The usual excuse of "we've been swamped" appeared. That put me at ease NOT. They suggested that I go to their support Forum. So thats where I went with my query. I made the post, some 36 hours ago and am still waiting for my answer so that I can, eventually I hope, use the prog. Anyway ........I just read this Rule in the Support Forum .....
" Please use this section to get support. Please be courteous. Any raging posts will be deleted and banned from the forum with a refund. Thanks, Admin "
Is this an American thing ?? I am amazed by it. In England, a full refund, usually with an apology is given for faulty, unmerchantable products irrespective of any action taken by the purchaser. How dare they threaten the purchaser in this way !!! Do they want customers ?? I just wish I'd seen that post/rule before I'd handed over my $97.
Capricorn
Saturday 10 March 2007
Well I've been thinking about starting a blog for a long time now. I kept putting it off because I thought what could i possibly say that I dont already say on my websites and forums. I've realised that I could mention all sorts of things. There's oodles and oodles of stuff that just seems too mundane or there isnt quite the right spot for it to be said on the websites.
I think I shall start by airing a few pet peeves. Well lots actually. There's just some things that get in my claw. Sites that advertise support but wouldn't , couldn't, can't, just haven't got a scubby doo of what "support" actually means. I,ve got loads of examples and specifics that I could and will mention.
Its 5.30pm. I,m sitting here, just cooling down and letting my hair drip dry after a bath. I'm outa here in 30 minutes to celebrate a friend's Birthday. We've hired a bus !! Well, I should say - he's hired a bus - to take about 40 of us on a pub crawl through part of the Black Country. There's a Desparate Dan Cow Pie each at the final pub. Then its back to his house at midnight to get some more serious drinking and partying time in . . . . . . .
p.s Happy Birthday Paul
Capricorn |
